Average Reviews:
(More customer reviews)Review by an actual customer - The fundamental flaw in the Amazon review process is that in fact any product review can be written by someone who has not actually done business with the company subject to this process. A review can be written by someone who has not actually used the product being evaluated. In addition, a review can be written by someone who in fact is not an authority on a specific product and is merely a malcontent who spreads negativity across the Internet. In fact, a negative review can be written against a seller by an industry competitor or simply because of a bias based upon perceived differences in their geographical location, their race, their gender, their sexual or religious points of view. This system lays waste to honest sellers simply because they are targeted for abuse by these Amazon users who wish to do nothing more than harm innocent businesses.
That being said, I am a customer and have actually on two occasions purchased a tankless water heater from this company. In fact I found them to be quite honorable and very well organized. I surmise that indeed they are a small company but in today's world, this is sometimes a benefit. Certainly their customer support system is based within the USA, and not subcontracted to Asia. When speaking to them on the telephone, I found them to be polite, professional and efficient. The products worked perfect for my needs and we are using them every day for quite some time now. In fact, I have no idea about their race, religious, or political views and could care less. What I do know is that the products I purchased are what I was looking for. So, at the time of this writing, you can count this review as the only one actually written by a customer of EZtankless.
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